Last updated: August 20, 2026
Mamus ("we", "us", or "our") provides grocery delivery and print services through the Mamus mobile application. This Privacy Policy explains how we collect, use, share, retain, and protect information when you use the app and our related services.
1. Information we collect
- Account and contact information: name, phone number, email address, and account details you provide.
- Delivery information: delivery address and address instructions needed to fulfil an order or print delivery.
- Location information: approximate or precise device location only when you grant location permission, used to show relevant service areas, support delivery, and provide order tracking.
- Order and service information: items ordered, stores selected, order history, delivery preferences, support messages, and ratings or feedback you submit.
- Print-request information: documents, images, printing choices, delivery address, and instructions that you choose to upload or enter for a print request.
- Payment information: payment status, amount, and transaction reference. Card, UPI, and other payment credentials are entered directly with our payment gateway and are not stored by Mamus.
- Usage and device information: information about how you use the app, such as screens visited, actions taken, and technical information needed to operate, secure, and improve the service.
2. How we use information
We use information to:
- create and manage your account;
- process, prepare, deliver, and support grocery and print orders;
- calculate charges, process payments, prevent fraud, and maintain transaction records;
- provide order confirmations, service updates, and customer support;
- improve the reliability, security, and user experience of Mamus; and
- comply with legal obligations and enforce our terms.
3. How we share information
We do not sell personal information. We may share the minimum information needed with:
- stores, delivery partners, and print-service providers so they can prepare and fulfil your order;
- payment gateway providers to securely process a payment;
- service providers that support our app, hosting, communications, security, or customer support; and
- government authorities or other parties where required by law, to protect rights and safety, or to prevent fraud and misuse.
4. Print documents
Print documents and images are used only to process the print request you submit. They are available only to authorised personnel and service providers involved in completing that request. Print documents are permanently deleted when you cancel the request or once printing is completed, unless a longer retention period is required by law or needed to resolve a dispute.
5. Data retention and security
We retain personal information only for as long as necessary to provide the service, meet legal and accounting requirements, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and organisational safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your choices and account deletion
You may update information in your account through the app. You may withdraw location permission at any time in your device settings; some location-based features may then be unavailable. You can delete your account from the Profile tab in the Mamus app. If you cannot access the app, use our account deletion request page or contact us using the details below. We may retain limited information where required by law or for fraud prevention, security, or transaction records.
7. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.
8. Contact us
If you have a privacy question or request, contact Mamus at
Email: contact@mamus.in
Phone: +91 8564314900